Menvier Security SD1 User Manual download pdf (Page 19)

Trouble-Shooting Guide

Problem

The recipient has acknowledged the call

but the SD1+ continues to dial the second,

third or forth number.

Cause

The "Call Acknowledgement" option is set to

cleared by "

"or" "or" "

(page 7).

Action

Check the option is set to the required setting.

Problem

The unit will not dial the telephone number

that is programmed into the unit.

Cause

Number incorrectly dialled.

Action

Check the telephone number you are calling

has been entered correctly.

Cause 2

The SD1+ is dialling out through an internal

telephone exchange (PABX), that requires a

pause after the initial “9”.

Action 2

Make sure you have programmed a pause

into the phone number, after the "9" (page 10).

Cause 3

The SD1+ is wired to an exchange, that needs

a special button pressed to select a line.

Action 3

The unit cannot be used with this type of

exchange. Connect it to a standard BT line.

Problem

The unit is triggered from the Control Panel but

the display shows "

" all the time.

Cause

The SD1+ doesn't display anything except for

"

" whilst it is triggered.

Action

To see the status of the SD1+ when triggered,

use the “Test Call" option (page 15).

Problem

The recipient of the call can't acknowledge

the unit by pressing the number "8" button.

Cause

Incompatible telephone.

Action

Call the recipient and ask them to press the

number "8" button on their telephone. If you

hear anything other than a tone, the telephone

is not capable of acknowledging the SD1+. This

may be overcome by using a tone pad to

simulate the dialling tones. Contact your

installation company for details.

Problem

I am pressing the [ key for 6 seconds, but I

cannot get to the "

" prompt and the

display still shows "

"or" ".

Cause

The SD1+ requires a 4 digit passcode to enable

you to gain access to the program menu's.

Action

Enter your user passcode (page 4).

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